Terms of Service

Tempo GP is an operational planning and wellbeing tool. It helps clinicians record how their working time is spent and helps practices understand team capacity against recognised safe working guidance.

It is not a clinical system. It provides no clinical decision support, no triage, no prescribing and no patient record. Reports, scorecards and AI-generated analysis are informational aids for discussion — they are not professional, legal, employment or medical advice, and responsibility for any decision taken remains with the practice.

Tempo GP never requests, collects, stores or processes patient identifiable data. Do not enter patient names, dates of birth, CHI or NHS numbers, or identifiable clinical detail into any free-text field, note or friction tag.

You are responsible for ensuring your team follows this. We may remove content that appears to contain patient identifiable data.

Accounts are for named individuals working in primary care. Do not share sign-in credentials. Keep your details accurate, and tell your practice lead when you join or leave a team so the roster stays correct.

Practice leads can manage the team roster, shared usual-day templates, sprint weeks and practice-level settings. Leads see aggregated totals only, never a colleague’s individual entries.

Every new account starts with a 3-month trial. Subscriptions are annual only, charged in advance, and renew automatically unless cancelled before the renewal date.

• Solo clinician (locum or sessional): £50 per year. Lets you log at any practice.
• Practice team: £40 per clinician per year, with a minimum of £200 and a maximum of £900 per practice per year.
• Where a practice holds a team subscription it covers everyone on its roster, including locums working there. Cover of under 7 days is free.

Payments are processed by Stripe. Prices shown in other currencies are the local equivalent tier, not a conversion. Prices exclude VAT where applicable, and may change on renewal with at least 30 days’ notice.

Cancel at any time from the billing page; access continues to the end of the paid year. We do not refund part-years, except where a sub-processor change is objected to under the Data Processing Agreement, or where required by law.

Do not use the service to monitor or discipline individual colleagues covertly, to attempt to de-anonymise aggregated reporting, to resell or white-label the service, to probe or circumvent security controls, or to upload unlawful content. Automated scraping of the application is not permitted.

You keep ownership of everything you record. We process it as described in the Privacy Policy and the Data Processing Agreement. You can export a complete copy at any time. We may use fully aggregated, de-identified statistics that cannot identify any person or practice to improve the service and its benchmarks.

We aim for high availability but do not guarantee uninterrupted service, and maintenance may occasionally interrupt access. Support is by email to hello@studystreaks.co.uk, normally answered within 5 working days.

To the extent permitted by law, our total liability in any 12-month period is limited to the fees you paid in that period. We are not liable for indirect or consequential loss, or for decisions made on the basis of reports produced by the service. Nothing limits liability for death or personal injury caused by negligence, or for fraud.

We may update these terms; material changes will be notified in the app or by email at least 30 days before they take effect. These terms are governed by the law of Scotland, and its courts have exclusive jurisdiction.